LuxStore Privacy Policy
Last updated: 13 October 2026
1. Who We Are
LuxStore operates an online store at https://www.luxstore.site. We sell products online and use customer information to process orders, provide customer support, and improve our services.
For privacy-related enquiries, contact us at [email protected].
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Contact information: Your name, email address, telephone number, and delivery address when you place an order or contact us.
- Order information: Products purchased, order details, delivery information, and transaction records.
- Account information: Your username, email address, and other details you provide when creating an account.
- Enquiry information: Your name, email address, subject, and message when you submit our contact form.
- Technical information: Certain information, such as your IP address, browser type, and website activity, may be collected through website functionality, security tools, and cookies.
Please do not send payment card details or other sensitive financial information through our contact form or ordinary email.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange delivery and communicate order updates.
- Respond to questions, complaints, and customer support requests.
- Manage customer accounts and order histories.
- Detect fraud, prevent abuse, and protect website security.
- Maintain accounting and business records.
- Operate, maintain, and improve our website.
- Meet applicable legal and regulatory obligations.
We will use your information for other purposes only where permitted by applicable law.
4. Who We Share Your Information With
We may share relevant information with service providers where necessary to operate LuxStore, including:
- Website hosting and technical service providers that help maintain the website.
- Delivery and fulfilment providers where required to deliver your order.
- Payment service providers when online payment processing is enabled, to process transactions securely.
- Website security and spam prevention services where applicable.
- Professional advisers or public authorities where disclosure is required or permitted by law.
We aim to share only the information reasonably necessary for the relevant purpose. We do not sell personal information to third parties.
5. Payments
When payment services are available at checkout, your payment may be processed by a third-party payment provider. That provider may collect and process information under its own privacy policy and security procedures.
LuxStore does not intend to collect full payment card details through ordinary website forms or email. Please review the payment provider’s privacy information before completing a transaction.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain customer sessions, support shopping cart and checkout functionality, and improve website security.
WordPress and WooCommerce may set cookies when you browse the store, add products to your cart, proceed to checkout, log in, or interact with other website features. Additional cookies may be used by plugins or third-party services installed on the website.
You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart, login, checkout, or other website functions. Where legally required, we will seek consent before using non-essential cookies.
7. Embedded Content and Third-Party Websites
Our website may include content or links from third-party services, such as embedded videos. These services may collect information about your interaction with their content and may use their own cookies or tracking technologies.
When you visit an external website or interact with embedded content, that service’s privacy policy and terms may apply. We encourage you to review them.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business and accounting records, resolving disputes, and meeting legal obligations.
Order and transaction records may need to be retained for longer periods where required by law. Contact-form messages and other enquiries may be retained for as long as needed to respond to you and maintain appropriate records.
Where information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website or electronic transmission can be guaranteed completely secure.
Please use a strong password if you create an account and notify us if you suspect unauthorised access to your account.
10. International Data Transfers
Some service providers supporting our website may process information outside Kenya or the country where you live. Where personal information is transferred internationally, we will take steps required by applicable data protection law to protect it.
11. Your Privacy Rights
Depending on applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion of information, restriction of certain processing, or other available remedies.
These rights may be subject to legal exceptions, including our obligations to retain certain records.
To make a privacy-related request, contact [email protected]. We may need to verify your identity before responding.
12. Children’s Privacy
Our website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, please contact us so that we can review the matter.
13. Changes to This Privacy Policy
We may update this policy when our website, services, or legal obligations change. Any revised version will be published on this page with an updated revision date.
14. Contact Us
For questions or requests relating to this Privacy Policy, contact:
LuxStore
Email: [email protected]
Website: https://www.luxstore.site